04.19.24 Office hours announced for essential services with re-opening

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FOR IMMEDIATE RELEASE

April 19, 2024

 

Jackson County announces new office hours for essential services following successful soft launch re-opening after ransomware attack

 

KANSAS CITY, Mo. – Jackson County is pleased to announce the successful implementation of its soft launch reopening following a recent ransomware attack that disrupted operations for nearly two weeks. Despite the challenges posed by the criminal cyberattack, the county’s efforts have resulted in a smooth and effective transition back to operational status.

“The reopening process has been carefully planned and implemented to minimize the disruption to services while ensuring the security and integrity of our systems,” said Jackson County Executive Frank White, Jr. “I am so proud of the resilience, dedication and teamwork shown by all county associates that allowed us to restore essential services to our community. Our commitment to providing exceptional service remains unwavering and we assure residents that every effort is being made to not only return to normal operations swiftly and securely, but to also improve the services we provide to our community.”

The county is asking for local media’s assistance in making the public aware of the following protocol that has been put in place to reduce customer wait times and improve the customer experience:

Saturday Extended Office Hours:

  • Dates: April 20, May 4, 11, & 18
  • Time: 8:00 a.m. – Noon
  • Walk-ins will be accommodated on a first-come first-serve basis and will be scheduled for a same-day appointment.

Beginning Monday, April 22, weekday office hours will be as follows:

  • From 8:00 a.m. to 11:00 a.m., services will be reserved for senior citizens, physically disabled individuals and previously scheduled appointments.
  • From 11:00 a.m. to 5:00 p.m., the office will be open to all scheduled appointments, with walk-ins accommodated based on availability.

 

Appointment scheduling is conveniently accessible through the Qless app, which is available for free download on both Apple and Android devices.

Residents who need to make tax payments are encouraged to use the county’s secure online system available through the myJacksonCounty portal to avoid wait times. Safe and secure payments can also be made by phone by calling (816) 608-7332.

The County deeply appreciates the community's understanding and patience during this challenging period. As we progress in restoring normal operations, we respectfully ask for continued patience and cooperation.

Media Note: Graphics outlining the new office hours and procedures are attached for your use.

 

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