An ombudsman is a designated neutral or impartial dispute resolution practitioner who provides confidential and informal assistance to his/her constituents.
An effective ombudsman must:
An ombudsman office provides impartial complaint handling services for citizens who have disputes against government agencies or officials. The office will investigate valid complaints and if justified makes recommendations to remedy the complaint.
Any citizen can file a complaint against any County officer, board member, legislator or employee.
The office is available to all citizens without a fee. However, a 10 cents per page fee is charged for the coping of files or documents.
The Ethics, Human Relations and Citizen Complaints Department cannot by its own authority revise any administrative or legislative decision.
The EHRCC cannot recommend or obtain money for citizens. If a citizen is seeking monetary gains, he/she will be directed to the judicial system where such matters are handled. The EHRCC office does not intervene in criminal or civil court matters.
The mission of the EHRCC is to secure and protect the individual rights of citizens of Jackson County:
Ethics, Human Relations & Citizen Complaints