Ethics, Human Relations & Citizen Complaints

Commission Meetings

The Jackson County Commission on Ethics, Human Relations and Citizen Complaints meets monthly. The public is welcome to attend.

Mission

The mission of the Ethics, Human Relations and Citizen Complaints Department (EHRCC) is to secure and protect the individual rights of citizens of Jackson County:
  • By reconciling problems, issues and tension between government and citizens
  • Promoting justice and improving human relations
  • Improving the quality of government administration
The EHRCC exists to discourage and resolve unfairness and ensure compliance with statutory protections afforded the citizens of Jackson County.

Investigation & Promotion

The department receives and investigates complaints involving County government and acts on such complaints in an equitable and expeditious manner. The EHRCC also promotes the improvement of relations between citizens, between citizens and government, and promotes the protection of civil rights and civil liberties.

County Ombudsman

The EHRCC serves as Jackson County's ombudsman, investigating complaints of alleged discriminatory acts or practices with respect to County departments, public accommodations and housing. The Office has specific civil rights and human relations duties - and is the only department in the County chartered with these duties.

The EHRCC has the power to conduct formal investigations and issue reports. The ombudsman/director is an independent public official who receives complaints from aggrieved persons against County departments, agencies and officials.

FAQs

What is an ombudsman?

An ombudsman is a designated neutral or impartial dispute resolution practitioner who provides confidential and informal assistance to his/her constituents.

What skills does it take to be an ombudsman?

An effective ombudsman must:

  • Have skills in communicating effectively
  • Have the ability to work with all segments of the community
  • Know the policies and procedures in which the government functions
  • Possess the ability to b creative in developing resolutions that are fundamentally fair to all

What does an ombudsman office do?

An ombudsman office provides impartial complaint handling services for citizens who have disputes against government agencies or officials. The office will investigate valid complaints and if justified makes recommendations to remedy the complaint.

Who can I file a complaint against?

Any citizen can file a complaint against any County officer, board member, legislator or employee.

Is there a fee for this service?

The office is available to all citizens without a fee. However, a 10 cents per page fee is charged for the coping of files or documents.

What can't the office provide? Can the offices get monies owed to me?

The Ethics, Human Relations and Citizen Complaints Department cannot by its own authority revise any administrative or legislative decision.

The EHRCC cannot recommend or obtain money for citizens. If a citizen is seeking monetary gains, he/she will be directed to the judicial system where such matters are handled. The EHRCC office does not intervene in criminal or civil court matters.

The mission of the EHRCC is to secure and protect the individual rights of citizens of Jackson County:

  • By reconciling problems, issues and tension between government and citizens
  • Promoting justice and improving human relations
  • Improving the quality of government administration