04.15.24 County network restored, key offices will soft launch

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FOR IMMEDIATE RELEASE
April 15, 2024

 

Jackson County announces successful network restoration and soft launch reopening of key offices following significant ransomware attack

 

KANSAS CITY, Mo. – Following a significant ransomware attack that disrupted operations nearly two weeks ago, Jackson County is pleased to announce the restoration of essential services and the soft launch reopening of key county offices. This restoration was made possible by the extraordinary dedication and professionalism of our county’s IT staff and cybersecurity partners.

“The scale of the attack was massive, making the rapid recovery a remarkable achievement by our IT team,” said Jackson County Executive Frank White, Jr. “Their expertise and relentless hard work have minimized disruption and exemplified resilience in the face of such challenges.”

Beginning tomorrow, Tuesday, April 16, Jackson County will softly reopen the Assessment, Collection and Recorder of Deeds departments with the following procedures:

  • Assessment: By appointment only. Prior scheduled appointments disrupted by the network outage are being rescheduled as a priority. Please note, walk-in services will be available starting Monday, April 22.
  • Collection: Residents are encouraged to utilize our secure online payment options available through the myJacksonCounty portal to avoid wait times. The collection and assessment departments will offer new weekend hours from 8:00 a.m. – Noon on Saturday, April 20 and every Saturday in May.
  • Recorder of Deeds: Property records and marriage license applications are available online to ensure convenient access for our residents.

“This soft launch is a testament to our commitment to serving the community's needs with innovation and dedication,” said County Administrator Troy Schulte. “The swift recovery not only demonstrates our ability to overcome significant adversities but also ensures continued excellence in service.”

For the foreseeable future, residents are urged to refrain from in-person visits unless absolutely necessary and to take advantage of our secure online services. The County deeply appreciates the community's understanding and patience during this challenging period. As we progress in restoring normal operations, we respectfully ask for your continued patience and cooperation.

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