National IT Professionals Day
Published on September 21, 2021
The Jackson County Information Technology Department has had a busy 2021 by completing nearly 3,800 service tickets so far this year.
Along with completing daily tickets, the IT staff managed the deployment and collection of all new and obsolete computer workstations. The deployment program includes approximately 1,300 PCs that are being leased through a local vendor. The machines are on a four-year rotation with IT closely managing and tracking the inventory lifecycle.
The department is switching the County over to a new internet service provider which will improve bandwidth speeds and connection reliability.
A new web service provider was also selected this year and IT worked with the Communications Department in migrating three of the County’s external websites, jacksongov.org, makeyourdayhere.com and jacksoncountysheriff.org, to the new provider.
Monitoring of the County network and devices has also been improved and multi-factor authentication techniques have been added to improve data security.
The disaster recovery systems and process are being moved from the current DR site to a new location with improved cyber security and physical security.
The Department provides desktop hardware and software support as well as client server-based hardware and software. An applications programming staff and a network support staff serve the specialized computing needs of the County government, from the Jackson County Detention Center to the Assessment and Collections departments.
IT designs, writes, and installs application solutions to meet the diverse needs of each department. IT is responsible for maintaining the integrity and security of the County's network infrastructure. The IT Department also operates a Help Desk, a central place where all County government computer-related calls are logged in and from which technicians are dispatched.
Jackson County appreciates the hard work of the IT staff and salutes them on National IT Professionals Day, September 21, 2021.