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Frequently Asked Questions

This page is devoted to answering some of the most Frequently Asked Questions (FAQs). If you do not find the answer to your question, please email us.
What are Essential Businesses & Operations?

Essential Businesses and Operations:

Essential businesses that continue to operate facilities must scale down operations to their essential component only. 

Requires essential businesses to develop a social distancing protocol before April 20, 2020 using the attached form.  

  • Healthcare and Public Health Operations: Working at or obtaining services from hospitals; clinics; dental offices; pharmacies; public health entities; healthcare manufacturers and suppliers; blood banks; medical cannabis facilities; reproductive health care providers; eye care centers; home healthcare services providers; mental health and substance use providers; ancillary healthcare services — including veterinary care, animal boarding and grooming - excluding fitness and exercise gyms, spas, salons, barbershops, tattoo parlors, and similar facilities
  • Human Services Operations: any provider funded by DHS, DCFS or Medicaid; long-term care facilities; home-based and residential settings for adults, seniors, children, and/or people with disabilities or mental illness; transitional facilities; field offices for food, cash assistance, medical coverage, child care, vocational services or rehabilitation services; developmental centers; adoption agencies; businesses that provide food, shelter, and social services and other necessities of life for needy individuals — excluding group day care homes.
  • Essential Infrastructure: Working in food production, delivery of non-essential goods by delivery businesses, distribution and sale; building management and maintenance; airport operations; insurance companies, operation and maintenance of utilities, including water, sewer, and gas; electrical; distribution centers; oil and biofuel refining; roads, highways, railroads, and public transportation; ports; cyber-security operations; flood control; solid waste and recycling collection and removal; and internet, video, and telecommunications systems
  • Construction:  If working outside can keep social distancing and 10 or less rule. If inside keep staffing to a minimum and respect social distancing
  • Auto Dealerships: the sale of cars to support or supply essential businesses 
  • Stores that sell groceries and medicine
  • Food, beverage (to go, carry out or curbside), liquor stores and cannabis production and agriculture
  • Organizations that provide charitable and social services
  • Service providers that enable residential transactions: notaries, title companies and realtors. 
  • Media
  • Moving companies, rental car companies and ride share services that specifically enable essential activities. 
  • Gas stations and businesses needed for transportation
  • Financial institutions
  • Hardware and supply stores
  • Critical trades, including plumbers, electricians, exterminators, cleaning and janitorial staff for commercial and governmental properties, security staff, operating engineers, HVAC, painting, moving and relocation services, auto repair shops, and other service providers that maintain the safety, sanitation and essential operation of residences, Essential Activities, and Essential Businesses and Operations
  • Mail, post, shipping, logistics, delivery, and pick-up services
  • Educational institutions, for purposes of facilitating distance learning, performing critical research, or performing essential functions. Schools can still provide "to-go" food for their students
  • Laundry services
  • Lawn Care Companies 
  • Restaurants for consumption off-premises 
  • Supplies to work from home
  • Supplies for Essential Businesses and Operations 
  • Transportation, for purposes of Essential Travel, Auto Dealerships, the sale of cars to support or supply essential businesses 
  • Home-based care and services
  • Residential facilities and shelters
  • Professional services
  • Day care centers for employees exempted by this Executive Order
  • Manufacture, distribution, and supply chain for critical products and industries
  • Critical labor union functions
  • Hotels and motels, to the extent used for lodging and delivery or carry-out food services
  • Funeral Homes/Operations and Crematories: Funerals keep social distancing and 10 or less rule
  • Pool Operators, Public pools are not an essential business and need to remained closed 
  • Realtors: If working outside can keep social distancing and 10 or less rule. If inside keep staffing to a minimum and respect social distancing
  • Farmers Markets: Only for drive through or curbside service
  • Antique Shops:  Online orders only and deliveries or curbside pickup. No contact with public, public is not allowed in the store. Must abide by social distancing guidelines.
  • Online Sales: Any business conducting sales on an online basis is able to maintain minimum basic operations which includes, maintaining the value of inventory and infrastructure, providing security, processing payroll or employee benefits, and processing online orders and deliveries. The CDC guidelines on social distancing must be followed. The general public is not allowed in the building for any reason, social distancing of at least 6 feet apart and utilizing PPE by wearing masks and gloves is mandatory. Online orders are to be delivered to the customer via courier or curbside.

Show All Answers

1. Why are we doing this?
2. What can I do? What is open?
3. What are Essential Businesses & Operations?
4. What is an example of a non-essential business?
5. How long will we stay home?
6. What is closed?
7. What can't I do?
8. Is this mandatory or is it just guidance?
9. Where does this apply?
10. What if I need to get healthcare from my medical provider?
11. Can I leave home to visit friends or family members if there is no urgent need?
12. Can I still get deliveries from online stores? Can I order from online stores?
13. Can I use ride share or on-demand service or a taxi?
14. Can I take public transport (bus, streetcar)
15. Can I get my prescriptions or other health care needs? Can I leave home to go to the pharmacy?
16. How will I get food and medicines I need if I must stay in my home?
17. Should I stock up on food, necessities like toilet paper and on medicines?
18. Can I leave home to care for my elderly parents or friends who require assistance to care for themselves?
19. Can I visit loved ones in the hospital, nursing home, skilled nursing facility or other residential care facility?
20. What should I do if I am sick and need to go to the hospital or a medical provider? How can I protect others?
21. What if I can't get out of the home? How can I get supplies and food?
22. What about childcare and preschool?
23. Can I go buy pet food or take my pet to the vet?
24. I receive mental health treatment, can I still go to their office?
25. Can I go for a walk in my neighborhood?
26. Do I have to perform social distancing at home with my family?
27. What happens if I don't comply with this order?
28. Can I still go to church, synagogue or mosque?
29. What about if I need medical care?
30. I own a business, what am I supposed to do?
31. Is there relief for small business?
32. I have tickets to an event, will I get my money back?
33. How do I prove that I am allowed to be outside?
34. Do I have to report to Jury Duty?
35. What if I work in a different county that is not implementing this type of order?
36. I am an Uber/Lyft driver, can I still work?
37. I operate a grocery store, I am worried about people hoarding, looting and too many people in the store at once, what do you recommend?
38. My child is away at college, can I go pick them up and return home?
39. My wedding is scheduled next week at my church, can it still go on?
40. Will cemeteries remain open?
41. I operate a food bank that services dinner, can I still operate?
42. I don't have a washer/dryer in my home. Can I leave to do laundry?
43. I am homeless. How can I comply with the order?
44. My business does not fall under one of the categories deemed essential, can it remain open if health precautions are taken?
45. I am unclear whether my business qualifies as essential or non-essential. Can I receive a formal recommendation from the city as to whether I qualify?
46. Are Golf Courses essential business?
47. Can I go outside, take a walk or run, walk my dog, spend time in a park or trail?
48. Car Washes
49. Can I handle my custody arrangements with my children per normal?
50. Are liquor stores and other markets that sell liquor classified as essential?