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Frequently Asked Questions

This page is devoted to answering some of the most Frequently Asked Questions (FAQs). If you do not find the answer to your question, please email us.
Can I visit loved ones in the hospital, nursing home, skilled nursing facility or other residential care facility?

Generally no.

It is strongly recommended that you do not go to a hospital unless you are seeking emergency medical attention or accompanying a minor who is under 18 years old or someone who is developmentally disabled and needs assistance.

Please use alternative ways to communicate with loved ones at nursing homes and residential care facilities. Like facetime and texting. The residents at those locations are the most vulnerable to COVID-19.

If you need to know more, please contact the facility you want to visit by phone before you leave. 

This is difficult, but it is necessary in order to protect hospital staff and other patients.

Show All Answers

1. Why are we doing this?
2. What can I do? What is open?
3. What are Essential Businesses & Operations?
4. What is an example of a non-essential business?
5. How long will we stay home?
6. What is closed?
7. What can't I do?
8. Is this mandatory or is it just guidance?
9. Where does this apply?
10. What if I need to get healthcare from my medical provider?
11. Can I leave home to visit friends or family members if there is no urgent need?
12. Can I still get deliveries from online stores? Can I order from online stores?
13. Can I use ride share or on-demand service or a taxi?
14. Can I take public transport (bus, streetcar)
15. Can I get my prescriptions or other health care needs? Can I leave home to go to the pharmacy?
16. How will I get food and medicines I need if I must stay in my home?
17. Should I stock up on food, necessities like toilet paper and on medicines?
18. Can I leave home to care for my elderly parents or friends who require assistance to care for themselves?
19. Can I visit loved ones in the hospital, nursing home, skilled nursing facility or other residential care facility?
20. What should I do if I am sick and need to go to the hospital or a medical provider? How can I protect others?
21. What if I can't get out of the home? How can I get supplies and food?
22. What about childcare and preschool?
23. Can I go buy pet food or take my pet to the vet?
24. I receive mental health treatment, can I still go to their office?
25. Can I go for a walk in my neighborhood?
26. Do I have to perform social distancing at home with my family?
27. What happens if I don't comply with this order?
28. Can I still go to church, synagogue or mosque?
29. What about if I need medical care?
30. I own a business, what am I supposed to do?
31. Is there relief for small business?
32. I have tickets to an event, will I get my money back?
33. How do I prove that I am allowed to be outside?
34. Do I have to report to Jury Duty?
35. What if I work in a different county that is not implementing this type of order?
36. I am an Uber/Lyft driver, can I still work?
37. I operate a grocery store, I am worried about people hoarding, looting and too many people in the store at once, what do you recommend?
38. My child is away at college, can I go pick them up and return home?
39. My wedding is scheduled next week at my church, can it still go on?
40. Will cemeteries remain open?
41. I operate a food bank that services dinner, can I still operate?
42. I don't have a washer/dryer in my home. Can I leave to do laundry?
43. I am homeless. How can I comply with the order?
44. My business does not fall under one of the categories deemed essential, can it remain open if health precautions are taken?
45. I am unclear whether my business qualifies as essential or non-essential. Can I receive a formal recommendation from the city as to whether I qualify?
46. Are Golf Courses essential business?
47. What are Essential Businesses & Operations?
48. Can I go outside, take a walk or run, walk my dog, spend time in a park or trail?
49. Car Washes
50. Can I handle my custody arrangements with my children per normal?
51. Are liquor stores and other markets that sell liquor classified as essential?