Parks Associates Receive Customer Service Training


Parks + Rec Department Director Michele Newman presents the annual "State of the Parks" address and customer service training to Parks associates.

MARCH 20, 2018

In preparation of the busy spring and summer season ahead, Jackson County Parks + Rec held its annual “State of the Parks” and Customer Service Training for 130 full-time associates Friday, March 30, at the Central Jackson County Fire Protection District Training Facility.

“Customer service is at the forefront of everything we do,” said Parks + Rec Director Michele Newman. “It is the goal of every Park associate to ‘Make The Day’ of every patron they meet.”

The theme for this year’s training was “Great Service is How We Roll,” and included a presentation on the Top 10 Customer Service Best Practices, as well as an overview of accomplishments in the past year and a look ahead at the Park Projects to be completed in 2018.

In a video message County Executive Frank White, Jr., thanked the department’s staff for their hard work and dedication in overcoming three major floods in three months. “If it was not for you, the associates of the Parks + Rec Department, working tirelessly to rebuild the infrastructure, our citizens would not have had the opportunity to enjoy their parks.”

“It is said that first impressions matter and they do. The place where many of our residents get their first impression of Jackson County is in our parks. This is why today’s training is so important. It is you the Parks + Rec associates who are creating a first impression, not just for your department, but the county has a whole,” White said.

In addition to the training for full-time associates, separate training sessions were held for the 181 incoming seasonal associates including those at the marinas, beaches, recreational areas and Campground staff as well as for volunteers and historical interpreters at Missouri Town 1855 and Fort Osage National Historic Sites.